Frequently asked Questions
What services does OSD Freight Services provide?
OSD Freight Services offers a range of logistics and freight solutions, including air freight, ocean freight, warehousing, customs clearance, and transportation services to meet your shipping needs.
How can I request a quote for freight services?
You can request a quote by visiting our website’s "Get a Quote" section or contacting us directly through our email or phone number provided on the website.
Do you offer international shipping?
Yes, we specialize in both domestic and international shipping, ensuring safe and timely delivery of goods across borders.
What types of goods can you transport?
We handle a wide variety of goods, including general cargo, perishable items, hazardous materials, and oversized shipments. For specific requirements, please contact our team.
How do you ensure the safety of my shipment?
We follow strict safety protocols, use reliable packaging, and partner with trusted carriers to ensure the safe handling and delivery of your goods.
Can I track my shipment?
Yes, we provide real-time shipment tracking services. Once your shipment is processed, you will receive a tracking number to monitor its progress.
Do you handle customs clearance?
Yes, our team offers comprehensive customs clearance services to ensure your shipments comply with all regulations and are processed without delays.
What areas do you serve?
We provide freight and logistics services across various regions globally. Contact us to confirm service availability for your location.
What are your payment terms?
Our payment terms are flexible and depend on the type of service provided. Please reach out to our customer service team for detailed information.
How can I contact customer support?
You can reach our customer support team via email, phone, or by filling out the contact form on our website. Our team is available to assist you with any inquiries.
Do you offer warehousing solutions?
Yes, we provide secure warehousing and storage solutions to help you manage your inventory efficiently.
How do I know which shipping method is best for my needs?
Our team will help you choose the most suitable shipping method based on your cargo type, delivery timeline, and budget. Contact us for expert guidance.
Are there any weight or size restrictions for shipments?
While we can handle most shipment sizes, certain restrictions may apply depending on the transportation mode. Please share your shipment details with us for confirmation.
How do I schedule a shipment pickup?
You can schedule a pickup by contacting us directly or filling out the scheduling form on our website. Our team will coordinate with you for the best time and location.
What should I do if my shipment is delayed or damaged?
If your shipment is delayed or damaged, please contact our customer service team immediately. We’ll investigate the issue and work to resolve it as quickly as possible.